Frequently Asked Questions

Click the relevant topic below for help with your query.

Booking an Appointment
Your Hair Service
Finding The Right Stylist
Frequently Asked Questions
Trichology FAQs
Salon FAQs
Faversham FAQs
Canterbury FAQs
Kings Hill FAQs
Is {SALON} a Covid-Secure salon?
When does {SALON} open?
How can I book a hair appointment at {SALON}?
Do you have late night opening at {SALON}?
Do you offer cutting & styling at your {LOCATION} salon?
Can I have balayage or ombre hair colour at {SALON}?
Do you offer hair consultations?
Do you offer barber haircuts for men?
Which stylist is right for me?
How much do you charge for a cut & blow dry?
Are you the best hairdressers in {LOCATION}?
Do you have lots of five star customer reviews?
What hair services do you offer at stone hairdressing salons?
Do you have Balayage experts at your Canterbury, Faversham & Kings Hill salons?
Do you have any last minute hairdressing deals?
Do you offer wedding and bridal hair services?
Do you offer hair colour services for men?
Can I book my hairdressing appointment online?
Will my consultation be in a private area?
Are you medically qualified?
Do you offer new client discounts at your Canterbury, Faversham & Kings Hill salons?
Do you offer student discount?
What are your hair extensions prices?
Do you take walk-in appointments?
Do you offer hair smoothing treatments?
Do you sell professional haircare products at your Kent salons?
How Do I Get To The Faversham Salon?
Is The Salon Near Faversham Museum?
What Hairdressing Services Does The Faversham Salon Offer?
Is The Faversham Salon Separate To Stone Hairdressing?
Does Your Faversham Salon Have Step-Free Access?
Is There Parking Available Near The Faversham Salon?
Is There Parking Available Near The Canterbury Salon?
Is There Parking Available Near The Kings Hill Salon?

{SALON} has a firm focus on keeping our clients and team safe. As well as maintaining a spotless salon, we also adhere to all of the Government guidelines regarding Covid, including social distancing and personal hygiene. Read about our Covid safety measures here {COVID}

We love welcoming clients old and new into {SALON} in {LOCATION}. You can see our opening times here {CONTACT}

It's very easy to book a hair appointment at {SALON}. You can call us on {PHONE}, book online here {BOOK} or download our apps {APPS}

We open late on {LATEDAY}. Check out our opening times here {CONTACT}

Our stylists are highly trained and experienced in cutting and styling hair. We can create a wide range of looks including short chic haircuts, mid-length styles, bobs and lobs, and long hairstyles for women. We also offer a haircutting and styling service for men.

Yes. Our highly trained hair colour technicians are experts in balayage and ombre hair colour. Find out more about balayage here {COLOUR}

Yes, we offer free hair consultations to help you find the perfect haircut, style or colour for you. During a detailed hair consultation we will analyse your hair, discuss your daily hair routines and come up with some ideas of hairstyles and colours that will suit you.

We are a unisex salon offering haircutting and styling for men and women. Find out more about our men's hair services here {MENS}

All our stylists are highly trained but some have more experience than others which is reflected in their job titles and our pricing structure. If you are looking for a complex hair colour such as balayage, ombre or even a colour correction, we recommend you book in with one of our more experienced colourists. If you are unsure, please call the salon on {PHONE} and we can help match the right stylist to your hair needs.

Our prices vary depending on which level of stylist you choose and whether you are booking in for a trim or a restyle. You can check all of our prices here {PRICES}

Our clients tell us we are the best hair salon in {LOCATION} because we offer such a great range of hair services as well as five star customer service.

We are the top hairdressers in {LOCATION} and have dozens of five star salon reviews from delighted guests. You can read some of our reviews here {REVIEWS} to find out why we are the number one salon in {LOCATION} for cutting, styling and hair colour.

We offer a wide range of hairdressing services at our Canterbury, Faversham and Kings Hill salons, including; hair colour, balayage, hair extensions, gents cuts, hair smoothing treatments, wedding & bridal hair and much more.

All our stylists are trained in the Balayage hair colouring technique, check out our Instagram page for some of our work here.

Yes! We have fantastic Late Deals for our Canterbury, Faversham and Kings Hill salons which are updated daily, check them out here.

We have hair-up and bridal specialists at both salons and can offer bespoke packages to fulfil your party needs.

We offer a range of hair colour services for men. Ask your stylist at your visit or alternatively pop in for a free consultation.

Yes! You can book online via our website at the top of the page or using the pop-up button at the side of the page.

Yes. The Canterbury Hair and Scalp Clinic is a Trichology Clinic in a private room at our Canterbury salon.

We are not medically qualified, but we have received some medical training. Some conditions are not curable but can be controlled with active ingredients in trichological formulations. Some may need to be referred to the GP, for blood tests or to specialists.

We do sometimes have new client offers on our website that are available to use at stone hairdressing salon locations, check them out here.

We have a Student VIP club, once registered you will have access to Student only offers. Check it out here.

For a personalised quote for hair extensions please call our Kings Hill salon for a free consultation, the price depends on the colour, length and thickness of the hair plus the technique required.

We do sometimes have walk-in appointments, yes. It’s worth popping in to see if we have something available, but we always advise that you book an appointment.

We offer Kerasilk smoothing treatments and Chemical straightening at our Canterbury and Kings Hill salons - it is best to pop in for a free consultation first to check which service will better fit your needs.

We recommend and sell Kerastase and Redken products.

If you are using public transport, Faversham train station is located just a 5 minutes walk from the salon. There is also a bus stop a short 2 minute walk away from the salon.

If you are driving, there is a Short stay car park (central car park) conveniently located just behind the salon, with a Long stay (Queens Hall car park) 5 mins walk to salon. We recommend that you download the Ringo app before you leave your salon appointment.

Yes! We are ideally situated on Preston Street in the main shopping area - just opposite Faversham museum and near the Alexander Centre.

We have a highly experienced team at our Faversham location who offer a wide range of services, including; Colouring, Balayage, Cutting, Curly Haircuts, Zen Hair extensions, Chemical Straightening, Kerasilk Keratin Blowdry and Vegan Hair Colour. We also offer a range of professional haircare products to maintain your brand new hairstyle, colour or extensions at home!

The Faversham location is stone hairdressing's first franchised salon, expertly run by David Harmer, who has been with the group over 22 years. We can't wait to welcome you to our spacious, bright and modern first-floor salon! It is flooded with natural light from its glass roof lights and large windows, with an attractive roofline view.

Unfortunately, no. Our Faversham salon is on the first floor of a building that does not have a lift. This means that, sadly, wheelchair access is limited.

Yes! You can find lots of convenient parking options near our Faversham salon, including;

  • Central car park 5 minutes walk away
  • Institute car park 5 minutes walk away
  • Station car park 5 minutes walk away

Yes! You can find lots of convenient parking options near our Canterbury salon, including;

  • Watling Street Car Park (opposite salon)
  • Whitefriars Multi-Storey Car Park (5 minutes walk from salon)
  • Castle Street Car park & Castle Street Multi-Storey Car Park (both 5 minutes walk away)

Yes! You can find lots of convenient parking options near our Kings Hill salon, including;

  • Liberty Square (Kings Hill Medical Centre) - FREE parking all day.
  • Alexandra Grove Car Park (behind the salon) is a few minutes walk away.
  • ASDA Supermarket (2 hrs max) is 5 minutes walk away.