cancellation policy & deposits

Cancellation Policy

We understand that sometimes you may have to cancel an appointment. We do require 48 hrs notice of any changes or cancellations to your appointments. Any cancellations after this time will incur a 25% fee. If an appointment is missed without prior notification, a 25% no show fee will be incurred. If you need to cancel, please give us a call or use our online booking system. Please don’t text, email or a message us on social media.

Booking Fee

To secure your booking we ask you to pay a deposit of 25% of the cost of your service or treatment. The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice. The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.

Please note: If you cancel your appointment online, you will not automatically receive your deposit back. You need to call the salon and our receptionist team will refund the deposit for you.